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How to avoid Rogue Removers

For those considering buying property in Bulgaria and moving to the country, Quest Bulgaria together with Stefan Dimitrov, Managing Director of Allied Pickfords Bulgaria, advise on the steps to take in order to ensure a trouble free house move - and we also take a look at a real life moving disaster.


It is really exciting having bought your Bulgarian property and looking forward to moving there. At the time you are facing a move you’ll be busy with lots of other things related to the old and the new place - tons of papwork and endless 'to do' lists. You’re already not in a position to be calm when you take a decision as so many things have to be done... But wait a minute. Besides the value of the transaction related to the sell / buy of old / new property in Bulgaria and your home country, the value of your possessions comes right after that. As careful as you have been in your real estate dealings, you should also dedicate time to protect the value of your household effects.

If you take a minute to think about the value of all your possessions you’ll realise that it makes sense to spend money on removals. Sometimes paying just a little bit more on actually moving your goods you’ll keep the value of what you have and you’ll also be able to relax knowing everything is in the hands of professionals.

A cheap mover will ask you for less money but then you might end up with lots of damages, waste time waiting for your goods to arrive and on top of that have near-to-heart-attack situations.


Simple checklist to help you evaluate how good your moving contractor is:

-    Do you know the company, do they have long outstanding past performance record on the moving market?

-    How long have they been in business and what would be approximate value of their capital (in the moving business, in 90% of cases, the good companies grow because they do a good job and reinvest).

-    Do they have their own offices at origin and destination. You want to be dealing with the same people at both ends and dont want to have your stuff to be sent out into the blue yonder. They may only have an agent at the other end who has a completely different set up.

-    Is the company a professional moving company or it is a freight forwarder who just declares they know how to move people. Having trucks is only a start - you need skilled professionals to guide you during the relocation process, collect documentation, and who have knowledge of the destination country.

-    Beware of freelance individuals with trucks offering a cheap service - most probably these people were not successful with commercial trucking and they shifted to this instead.


Immediately determine a disaster.

Run away, hang up the phone or turn the crew away if:

-    The company is not offering you a removal contract with their full obligations written from A to Z.

-    Movers are not dressed with company uniforms. Maybe they’re just hired for the day, the crew is probably paid in cash and it’s their first time.

-    Movers arrive with a canvas vehicle to collect your belongings. Canvas trucks cannot hold packages of different size, since they do not have a solid boxed structure the floor will ‘twist’ and your belongings will fall and damage on the first bump or curve.

-    Movers who offer you ‘Micky Mouse’ insurers or do not offer insurance at all. Good movers come with good insurance proposals.

-    Movers arrive with used packing materials of all different sorts. They have collected rubbish from deliveries and never spent the effort to design/produce their own materials. Make sure there are different and new boxes for relevant items.

-    You suspect that your goods are being transported together with commercial cargo - you don’t want your bedding to sit on a truck next to chemicals.

-    You don’t get proper documentation from them - if they cannot provide you with correct documentation, then you have no proof of anything if it all goes wrong.

-    They keep saying ‘no problem’ to your questions ... this probably means they do not want to go into details about things they do not understand or know ... there will be lots of problems.