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Tokuda Hospital Sofia: In Safe Hands

Tokuda Hospital
" in safe hands "


We have all come into contact with the Bulgarian health care system, at some point. For one reason or another we've all been faced with state run hospitals, where either ourselves or a loved one has needed treatment.


If you haven't then you're in for a treat!


They are basic, less than welcoming and often less than accommodating to foreigners. However they are never the less effective, and often treatment and diagnosis is not given with a held hand and a warm smile. They do get a job done.


I'm here to tell you about a whole different place. A place where you can go and talk to doctors. Believe it or not they are willing to take time and listen to whatever problems big or small you may have. A place that you are welcomed by a smiling face and a reassuring hand to let you know you're not alone.


Now if you're anything like myself you have a family you love and care about, who's safety and health are everything. I have two young girls, who have had their fair share of problems.  From normal childhood illness to tonsillitis every month and between them five bouts of pneumonia.
In eight years never once have I had a definite diagnosis for either child until now.


Im sure you can begin to imagine, the stress and the worry over the last five years alone. Back to back antibiotics for both girls, either or both sick every month and winter is no fun for anyone.
After having a chat with a friend he put me in touch with a lady called Violeta Kircheva .


Violeta works alongside Tokuda Hospital as it's assisting partner, helping foreigners who are in need of medical help. She helps all foreigners whether you live in Bulgaria or you are willing to travel for medical treatment. Her website is www.treatmentbulgaria.com or you can contact her on her mobile number which is 0035878799103, or her email is This email address is being protected from spambots. You need JavaScript enabled to view it.


After a brief rundown of my problems Violeta arranged for me to visit Tokuda Hospital. She kindly arranged all the appointments, and within a very brief period of time she contacted me with all the information I needed to plan our trip to Sofia.


Upon arrival at the hospital, Violeta arranged the registration with the hospital then we headed off to our first set of appointments.
The girls both needed to see a pulmonary pediatric specialist. Violeta had arranged for us to see, Dr Kenderova, who is a specialist in both pulmonary and pediatric illness.
The environment and atmosphere in the hospital was not one I had experienced before. The waiting room was completely designed to make children feel comfortable and at home which in turn had the same effect on me.
All the while Violeta did not leave my side, happy to get me anything I needed or wanted. We did not have to wait long to see Dr Kenderova.
When we entered the office Violetta introduced Dr Kenderova, then proceeded to explain the problems with my youngest daughters chest.
After a complete examination which lasted about twenty minutes. I left the room finally with a clear and defined diagnosis.
I also had a treatment plan and a timeline for follow up appointments to make sure the treatment was effective.
It was a similar story for my eldest daughter.


What struck me the most and the hardest was the specialist listened to what I needed to say. She was inviting not in a rush however above all content to chat with me and my
daughters.
I left feeling happy and confident with both the specialist and her prognosis. Next we went to ENT, where Violeta had arranged for us to see Dr Kulev an
otolaryngology specialist.


I honestly thought I couldn't be anymore inspired than I had been. I was in for a pleasant surprise. Dr Kulev welcomed us into his office with a friendly smile and a warm handshake.
Violeta requested that I clarify the issues we'd been having. He listened with intent again something I wasn't accustomed to.
This time it was my eldest daughter first, believe me he was very through in his examination and once again I was given a clear and concise diagnosis. Her treatment was pending test results. He made me feel comfortable, I was happy to trust his judgement.


Then it was my youngest daughter. Now I honestly didn't think she had any problems connected with ENT . She had her tonsils removed at two and a half years old at a state hospital in Pleven, but Violeta assured me it was better to have them both checked.
Dr Kulev seemed more than happy to see them both, time did not seem to be an issue. Again his examination was extensive, which is a huge testament to him, because he was able to tell me my youngest daughter had a hearing problem, which I had no idea it was there. He gave me a treatment plan for her and follow up appointments.
My girls have been faced with many doctors here in Bulgaria
I can sincerely say I've never seen my daughters take to a specialist like they did Dr Kulev. As we left it wasn't a push out the door to get the next patient in. He made it very clear what his plan was for my children, I left the same way I was welcomed with a friendly smile and a warm hand.


Now my eldest problem warranted surgery with Dr Kulev. I won't go into details only to say that the sheer complexity of thoroughness that they went into to make sure my baby
girl was safe is a testament to both Dr Kulev and the hospital. Every single eventuality was covered in every possible way they could.
During the process of my eldest daughter having her surgery, I mentioned to Violeta that I had on going issues that I would like a second opinion on, I would like to follow this up at a later date. As I write this I'm twenty four hours out of surgery.


I cannot go much further without saying, none of this would have been possible without
Violeta.
She is a wonderful girl who goes further than beyond the call of her job for people she has in her care.
For me she's been a valuable support network, advice and rock in a time which was difficult for me.
The network of support through my daughters surgery and after care from both Violeta and
Dr Kulev was second to none, and one I will always be grateful for.
So instead of being yet another horror story about the Bulgarian health care system. The staff at Tokuda Hospital are a profoundly dedicated team, that see it not as a job but a vocation, helping people through some of the most difficult times in their lives.
I truly felt that Dr Kulev, Violeta and the team that surrounds them cared about us both. They have set the bar very high in reference to the standards that I know can be achieved here in Bulgaria.


So if you're reading this and are for a second wondering if you should get a second opinion, just do it. For the price of a phone call they could save your life or set your mind at rest either way they can help you.

For more information on Tokuda Hospital see their website.

Violetta Vassileva has a website and you can visit here.

This article was kindly written for Quest Bulgaria by Joanne Nicholas